Issue

My devices are not communicating with the AMBR, and I already tried pinging them, but they are still not communicating.

Troubleshooting

Complete a soft reboot that would restart all mesh-related software in the device.

1. Log into the AMBR app

2. Select the hamburger menu

Annotation_2019-11-08_115934.png

3. Select "Maintenance" > Select "Restart Routing Apps"

  • Restarting Routing apps is a soft reboot that clears the local cache of device information and data, as well as wipes the 6lowireless routes (the wireless mesh).

Annotation_2019-11-08_112324.png

4. Wait a moment while the page loads, if it doesn't then refresh.

  • refreshing will help

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