My AMBR is not accessible based on errors in the cloud and the LED is ONLY solid red or solid red and flashing green for more than 5 minutes.

You can try a hard reset on the AMBR:

1. Ensure that you tried all of the troubleshooting steps within the AMBR manual before attempting a hard reset.

2. Unplug the AMBR

3. Locate Button A on the back of the device

4. While the AMBR is unplugged hold button A down for 10 second

5. Plug the AMBR back in and use it normally