Amatis Controls

The cloud could not connect to local AMBR.

1. Restart your modem and Amatis Border Router.

After modem reboots and shows Internet activity

- Unplug your AMBR and modem off
- Turn modem on
- After modem reboots and shows Internet activity
- Turn AMBR back on

If your issue is resolved, stop here. If not, continue with the following step:

2. Use <a href="https://intercom.help/amatis-controls/en/articles/4789425-change-ambr-s-network-config-settings" target="_blank" rel="nofollow noopener noreferrer">this article</a> to confirm your network setting are correct

3. Use <a href="https://intercom.help/amatis-controls/en/articles/4789528-network-firewall-requirements" target="_blank" rel="nofollow noopener noreferrer">this article</a> to check your firewall requirements

Troubleshooting connectivity between AMBR and the Cloud

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Issue

Troubleshooting

1. Restart your modem and Amatis Border Router.

If your issue is resolved, stop here. If not, continue with the following step:

2. Use this article to confirm your network setting are correct

3. Use this article to check your firewall requirements