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Troubleshooting
Troubleshooting
Resolve issues with the app, AMBR, and hardware
By Sebastien
1 author
22 articles
Amatis App
My light is stuck on
My light is stuck off
My sensors do not timeout
App changes are not reflected in the physical devices
I want my lights off during the day
Restore device connectivity
My devices need to be updated or OTA'd
Unable to communicate with a new device
Upside down switches
AMBR App
My devices won't ping
Poor wireless connection
My AMBR needs a soft reboot
Troubleshooting connectivity between AMBR and the Cloud
HARD RESET and Network Time Reset
Change AMBR's network config settings
Reset your AMBR to DHCP, Static, or Factory Defaults
How to Keyswap an AMBR
Hardware
My sensors are not detecting motion
Restoring ALC and Smart Driver connectivity
My lights with drivers are strobing!
Smart Driver Troubleshooting Flow
Sensor 2 Connection Issues
