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FAQs
Ask us anything!
JWhat is a data dictionary and how can I request it?
How to Commission your Site
How Amatis Integrates with Somfy
Do Amatis devices work with all LED lamp types?
Is RSSI a good measure for network health?
What are the wireless transmit ranges for each device?
Does 6LoWireless interfere with my WiFi?
Would shutting off the circuit breaker affect my Amatis devices?
What are the wireless performance considerations?
Does rebuilding the mesh cause my lights to flicker?
How do I turn ON/OFF outputs from the terminal?
Do I sync my devices when I adjust dimmer trim?
What does Over the Air Update (OTA) mean?
When should I sync my devices?
What is a LinkID and where can I find it?
Can I use the Amatis App to dim lights in my space?
What does "No Keys for this device" mean?
Why don't my switches get added to my site like other devices?
What does it mean when the sync feature appears, but there are no devices in the tray?
What does the occupancy enabled feature do?
How to set baseline data
How can I tell if my devices are talking to the AMBR?
Why does my occupancy graph not work?
How to accurately read my graphs
Where can I find my Site ID?
How to Enable Tech Mode
All Support July 2020
How can I load routes logs?
Routing Internet from Laptop to AMBR
What are master routes?
Can AMBR integrate with a Building Management System (BMS)?
What are the functions of the buttons on my AMBR?
Does my AMBR have a system report?
What causes my devices to appear stale?
How many AMBRs do I need when designing a space?
What do the external lights mean on my AMBR?
Where should I mount my AMBR?
I can't log into an AMBR