FAQs

What is a data dictionary and how can I request it?

Written by Sebastien Gouin-Davis
Updated over a week ago

How to Commission your Site

commission, locations, devices, schedule, scenes, occupancy, saving your changes, testing your location

Written by Sebastien Gouin-Davis
Updated over a week ago

How Amatis Integrates with Somfy

Written by Sebastien Gouin-Davis
Updated over a week ago

Do Amatis devices work with all LED lamp types?

Written by Sebastien Gouin-Davis
Updated over a week ago

Is RSSI a good measure for network health?

Written by Sebastien Gouin-Davis
Updated over a week ago

What are the wireless transmit ranges for each device?

Written by Sebastien Gouin-Davis
Updated over a week ago

Does 6LoWireless interfere with my WiFi?

Written by Sebastien Gouin-Davis
Updated over a week ago

Would shutting off the circuit breaker affect my Amatis devices?

Written by Sebastien Gouin-Davis
Updated over a week ago

What are the wireless performance considerations?

Written by Sebastien Gouin-Davis
Updated over a week ago

Does rebuilding the mesh cause my lights to flicker?

Written by Sebastien Gouin-Davis
Updated over a week ago

How do I turn ON/OFF outputs from the terminal?

Written by Sebastien Gouin-Davis
Updated over a week ago

Do I sync my devices when I adjust dimmer trim?

Written by Sebastien Gouin-Davis
Updated over a week ago

What does Over the Air Update (OTA) mean?

Written by Sebastien Gouin-Davis
Updated over a week ago

When should I sync my devices?

Written by Sebastien Gouin-Davis
Updated over a week ago

What is a LinkID and where can I find it?

Written by Sebastien Gouin-Davis
Updated over a week ago

Can I use the Amatis App to dim lights in my space?

Written by Sebastien Gouin-Davis
Updated over a week ago

What does "No Keys for this device" mean?

Written by Sebastien Gouin-Davis
Updated over a week ago

Why don't my switches get added to my site like other devices?

Written by Sebastien Gouin-Davis
Updated over a week ago

What does it mean when the sync feature appears, but there are no devices in the tray?

Written by Sebastien Gouin-Davis
Updated over a week ago

What does the occupancy enabled feature do?

Written by Sebastien Gouin-Davis
Updated over a week ago

How to set baseline data

Written by Sebastien Gouin-Davis
Updated over a week ago

How can I tell if my devices are talking to the AMBR?

Written by Sebastien Gouin-Davis
Updated over a week ago

Why does my occupancy graph not work?

Written by Sebastien Gouin-Davis
Updated over a week ago

How to accurately read my graphs

Written by Sebastien Gouin-Davis
Updated over a week ago

Where can I find my Site ID?

Written by Sebastien Gouin-Davis
Updated over a week ago

How to Enable Tech Mode

Written by Sebastien Gouin-Davis
Updated over a week ago

All Support July 2020

Written by Sebastien Gouin-Davis
Updated over a week ago

How do I Change a User's Password?

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Written by Jesus Ibarra
Updated over a week ago

How to Add a New Site

Written by Sebastien Gouin-Davis
Updated over a week ago

How to Delete a User

Written by Sebastien Gouin-Davis
Updated over a week ago

How to Add a New User

Written by Sebastien Gouin-Davis
Updated over a week ago

How to Delete a Site

Written by Sebastien Gouin-Davis
Updated over a week ago

How can I load routes logs?

Written by Sebastien Gouin-Davis
Updated over a week ago

Routing Internet from Laptop to AMBR

Written by Sebastien Gouin-Davis
Updated over a week ago

What are master routes?

Written by Sebastien Gouin-Davis
Updated over a week ago

Can AMBR integrate with a Building Management System (BMS)?

Written by Sebastien Gouin-Davis
Updated over a week ago

What are the functions of the buttons on my AMBR?

Written by Sebastien Gouin-Davis
Updated over a week ago

Does my AMBR have a system report?

Written by Sebastien Gouin-Davis
Updated over a week ago

What causes my devices to appear stale?

Written by Sebastien Gouin-Davis
Updated over a week ago

How many AMBRs do I need when designing a space?

Written by Sebastien Gouin-Davis
Updated over a week ago

What do the external lights mean on my AMBR?

Written by Sebastien Gouin-Davis
Updated over a week ago

Where should I mount my AMBR?

Written by Sebastien Gouin-Davis
Updated over a week ago

I can't log into an AMBR

Written by Sebastien Gouin-Davis
Updated over a week ago

What do the external lights mean on my Advanced Load Controller?

Written by Sebastien Gouin-Davis
Updated over a week ago

What is the difference between an Advanced Load Controller and a Smart Driver?

Written by Sebastien Gouin-Davis
Updated over a week ago

Where is a wiring diagram that I can reference?

Written by Sebastien Gouin-Davis
Updated over a week ago

Does the ALC dim lights without 0-10V dimming?

Written by Sebastien Gouin-Davis
Updated over a week ago

What's a retrofit?

Written by Sebastien Gouin-Davis
Updated over a week ago

Where is a wiring diagram I can reference?

Written by Sebastien Gouin-Davis
Updated over a week ago

What do the external lights mean on my Smart Driver?

Written by Sebastien Gouin-Davis
Updated over a week ago

Average presses on a single set of batteries before it dies

Written by Sebastien Gouin-Davis
Updated over a week ago

Reasons a switches LED's are not flashing green

Written by Sebastien Gouin-Davis
Updated over a week ago

How can I replace a switch battery?

Written by Sebastien Gouin-Davis
Updated over a week ago

Can switches firmware be updated on-site?

Written by Sebastien Gouin-Davis
Updated over a week ago

How can I avoid unwanted motion detection?

Written by Sebastien Gouin-Davis
Updated over a week ago

What is a High Bay Sensor?

Written by Sebastien Gouin-Davis
Updated over a week ago

What are the detection regions of Amatis sensors?

Written by Sebastien Gouin-Davis
Updated over a week ago

Does the newest firmware incorporate a temperature offset from internal heating?

Written by Sebastien Gouin-Davis
Updated over a week ago