Troubleshooting connectivity between AMBR and the Cloud

Issue

Cloud could not connect to local AMBR. 

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Troubleshooting 

1. Restart your modem and Amatis Border Router.

a. Unplug your AMBR and modem off

b. Turn modem on

c. After modem reboots and shows Internet activity

d. Turn AMBR back on

 

If your issue is resolved, stop here. If not, continue with the following step:

 

2. Use this article to confirm your network setting are correct

 

3. Use this article to check your firewall requirements  

 

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