App changes are not reflected in devices

Issue

My devices are not communicating the way I programmed them in the app. 

Troubleshooting

When you make changes in the app, you will not see them reflected until you sync. This is because the app talks to the cloud, but if the app does not sync the change, the cloud will not talk to the AMBR. 

Steps to Syncing: 

1. Log into your site in the Amatis App

2. Select the "Sync" feature in the left navigation bar

Screenshot__274_.png

 

3.  Select the blue "Sync" button in the bottom right

Screenshot__275_.png

 

4. Wait until all devices are synced.

  • Do not log out before syncing all devices
  • If the devices do not all sync the first time, continue selecting the blue "Sync" button until they all sync

 

If there is no sync feature and you made changes in the settings, submit a ticket below.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.

Contact Us