Network connection

Issue

My Amatis devices have never worked. 

Troubleshooting

This is most likely a network connection problem. Follow these steps to confirm that your network is up and running. 

  1.   Check ethernet cables, verify with a laptop
    1. Reset your AMBR
  2. Wait 15 mins to verify and if the connection is still unresolved, try again
  3. Power cycle AMBR
  4. Check your firewalls
  5. Verify LEDs

If you run through these steps twice and are still stuck, submit a ticket below.  

Have more questions? Submit a request

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