Restore device connectivity

Issue

I received one of the following connectivity reports in my Amatis Dashboard, claiming that my devices are not connected to the cloud. 

Screen_Shot_2019-08-12_at_1.20.28_PM.png

Screen_Shot_2019-08-12_at_1.19.51_PM.png

 

Troubleshooting

1. Confirm your devices have power and are not on switched power. 

2. Reset your devices.

  • To reset a Smart Driver or an Advanced Load Controller, click the blue LED button 10x times. A solid blue light indicates the Smart Driver or Advanced Load Controller is communicating with a nearby Amatis Border Router (AMBR), and a flashing blue light indicates power coming to the device, but not communicating with the AMBR. 

3. Confirm your devices have the latest software version. 

 

If you need further support, submit a ticket or send us a general inquiry.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.

Contact Us