My AMBR needs a soft reboot

Issue

My devices are not communicating with the AMBR, and I already tried pinging them, but they are still not communicating.

 

Troubleshooting

Complete a soft reboot that would restart all mesh-related software in the device. 

 

1. Log into the AMBR app 

 

2. Select the hamburger menu 

Annotation_2019-11-08_115934.png

 

3. Select "Maintenance" > Select "Restart Routing Apps"

  • Restarting Routing apps is a soft reboot that clears the local cache of device information and data, as well as wipes the 6lowireless routes (the wireless mesh).

Annotation_2019-11-08_112324.png

 

4. Wait a moment while the page loads, if it doesn't then refresh.

 

If you need further support, submit a ticket or send us a general inquiry. 

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