My light is stuck on all the time.
While making changes to your devices in the app, your device may not have been added to the action table. If you are a company or admin user, follow these steps to re-add the device:
1. Log into the Amatis App
2. In the left navigation, select the "Locations" icon > select the location where the light is stuck off
3. In the left navigation, select the "Scenes" icon
4. Select "Occupied"
5. In the Actions tab, notice that the device (5b86) controlling the light that is stuck on, is not in the actions table.
6. Select "Edit"
7. Select the "+" within the actions table
8. Search or Type in the "Choose Device to Add" the device controlling the light that is stuck off
9. In the Choose Action, select "Set Manual Duty (%,Fade)"
10. Set the "Var_1" to match the "Var_1" in the device above
11. Select Save
12. Sync the device
If your light is now stuck on, follow these troubleshooting steps to ensure that the device can turn on and off. If you need further support, submit a ticket or send us a general inquiry.