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Rana Mohamed

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Activity overview

Latest activity by Rana Mohamed
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    Rana Mohamed created an article,

    2020 DTE Energy Rebates

    DTE has two levels of rebates for networked lighting controls - Tier 1 and Tier 2.  Note:     Tier 1 To achieve these incentives, you must have at least three of the following features: Networki...

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    Rana Mohamed commented,

    as it is now, I name the schedule, but then you DO NOT DISPLAY IT.

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    Rana Mohamed created a post,

    Make the schedule naming field optional

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    Rana Mohamed created an article,

    My light is stuck off

    Issue My light is stuck off all the time.  Troubleshooting While making changes to your devices in the app, your device may not have been added to the action table. If you are a company or admin us...

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    Rana Mohamed created an article,

    My light is stuck on

    Issue My light is stuck on all the time.  Troubleshooting While making changes to your devices in the app, your device may not have been added to the action table. If you are a company or admin use...

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    Rana Mohamed created an article,

    My devices need to be updated or OTA'd

    Issue My devices are on old firmware and need updating.  Troubleshooting Start by OTA'ing your devices to ensure that they are on the latest firmware.    1. Log into your Amatis App.   2. In the le...

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    Rana Mohamed created an article,

    What does Over the Air Update (OTA) mean?

    Over the Air (OTA) Updating is a method to distribute new software, configure settings, and update encryption keys to our devices. OTA'ing will update all the software on the device and restart its...

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    Rana Mohamed created an article,

    My AMBR needs a soft reboot

    Issue My devices are not communicating with the AMBR, and I already tried pinging them, but they are still not communicating.   Troubleshooting Complete a soft reboot that would restart all mesh-re...

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    Rana Mohamed created an article,

    What are master routes?

    What is a Master Route? The Master Route is a lookup table in the master AMBR - it is how the internet works and how you get from one server in the cloud to another.  What does building it do?  Bui...

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    Rana Mohamed created an article,

    What is a LinkID and where can I find it?

    What is it? A linkID is a data structure that connects the nodes and allows them to communicate by associating a trigger to an action.   Where can I find the LinkIDs?  1. Log into the Amatis App   ...